DELIVERY & RETURNS
DELIVERY
We have various delivery options available to our UK customers including standard delivery and express delivery.
Standard delivery is charged at £3.99.
Express delivery is charged at £4.99
We currently offer delivery to selected International destinations. The cost of delivery and delivery schedule will vary depending on your country, you may also be required to pay an import duty to your local customs office. International Shipping costs will be shown at checkout.
In order to protect both parties we encourage you to refuse any delivery that may seem damaged or tampered with in any way.
This includes any holes in the outer packaging or where the parcel may have been opened, ripped and re-taped.
Once you have refused the delivery, please contact us immediately to resolve this issue and raise an investigation.
Please be aware that we will not be held responsible for any package that is damaged or tampered with and then signed for by yourself.
If the courier has attempted delivery at the address you provided and your order is returned to us, through the order being refused no-body present during various delivery attempts, you will be automatically issued a refund for your order minus any original delivery charges paid.
If you have provided insufficient address details and your order is subsequently returned to us, you will be automatically issued a refund for your order minus any original delivery charges paid.
You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation. This does not affect the regular returns policy timescale.
RETURN & EXCHANGE POLICY
We have created this 30 day returns policy to ensure you have an adequate amount of time to return a product for exchange.
You must comply with the following check points to enable receiving an exchange:
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We receive the returned product(s) within 30 days from the original date of delivery.
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The returned product is unused and within its original packaging. All original labels intact and in a condition to resell the product.
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Please include our completed returns form within the parcel with your returned item.
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You comply with the returns procedure set out below; and
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None of the exclusions set out below apply.
IMPROPER RETURNS
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not exchange the product
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
If we do not receive payment of such additional amount within 30 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
If you have any questions regarding our Returns policy please contact us at – deepvibeclothing@hotmail.com
UNACCEPTABLE RETURNS
Please note ANY items returned covered in animal or human hair may NOT be exchanged.
Please make sure the item that you intend to return is not visibly worn, damaged, marked in any way with pen or grease, make-up, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.
If you return your item(s) beyond the 30-day period or what we deem to be a non-sellable condition, we will hold the item(s) until a minimum of £4.50 returns postage charge is paid to have this dispatched back to you. Our Customer Service Team will be in touch to advise you of this.
Please print and fill out the returns form You can download it here. Please include all details requested on the returns form, especially your order number which was provided on your confirmation email following the completion of your order.
To take advantage of your rights under this returns policy, you must:
Fill in the Returns Form which must be sent along with the goods.
Products returned under this policy must be sent by recorded signed for delivery to (we recommend 2nd class recorded)
You will be responsible for paying postage costs associated with returns under this policy.